Returns & Replacement Policy

Made to order. Backed when something actually goes wrong.

Every Sloppy Mike's product is produced specifically for the customer after an order is placed. We do not accept voluntary returns, but we will replace eligible damaged, defective, or incorrect items.

30 days

Report a qualifying problem within 30 days after delivery.

Replacement

Approved claims receive a replacement rather than a refund.

No mail-back

Do not send a product anywhere unless we specifically authorize it.

Our replacement guarantee

Because our products are made to order, we do not maintain returned inventory and do not accept returns or exchanges for non-defective products.

If an item arrives damaged, contains a manufacturing or printing defect, or is different from what was ordered, contact us within 30 days of delivery. After verifying the issue, we will provide an eligible replacement at no additional cost.

Qualifying claims are resolved with a replacement rather than a refund. If replacement is impossible, or another remedy is required by applicable law, we will provide an appropriate alternative resolution.

Covered

Eligible for review

  • The product arrived damaged.
  • The product has a manufacturing or printing defect.
  • The product received is different from the product ordered.
  • The size or product supplied is different from the selection shown on the order.
  • A shipment is confirmed eligible for replacement after a lost-package investigation.

Not covered

Not eligible

  • The wrong size or color was selected when ordering.
  • The product was made correctly but is no longer wanted.
  • The customer changed their mind or would prefer a different item.
  • An incorrect or incomplete delivery address was provided.
  • The reported difference falls within normal manufacturing or printing variation.
  • The issue is reported more than 30 days after delivery.

Start here

How to request a replacement

Contact Sloppy Mike's within 30 days of delivery. Do not contact Printify directly; we will work with our production partner after reviewing the information you provide.

Open a Support TicketEmail support@sloppymikes.com

Include the following:

  • Your order number
  • A brief description of the problem
  • A clear photo showing the complete product
  • A close-up photo showing the damage, defect, or printing issue
  • A photo of the product or size label when the wrong item was received
  • One photo showing all affected items when multiple products have the same problem

Please don't mail us the evidence.

Do not send a product to Sloppy Mike's, Printify, or an address shown on a shipping label unless we specifically authorize the return and provide instructions. In most qualifying cases, the affected product does not need to be returned.

If we specifically require a physical return for an approved defect claim, we will provide the return instructions and cover the required return-shipping cost. Unauthorized returns may not be received or processed.

Sizing, color, and normal variation

Products can vary by manufacturer. Customers are responsible for reviewing the product details, color selection, and available size information before ordering. A correctly produced item is not eligible for replacement because a different size or color would be preferred.

Small differences in print placement, color appearance, measurements, or decoration may occur as part of normal production and are not automatically defects. We review reported issues against the applicable product and production specifications.

Delivery problems

Customers are responsible for providing a complete and accurate delivery address. Orders that cannot be delivered because an incorrect or incomplete address was submitted are not eligible for a free replacement. Additional production and shipping charges may apply if a new order is requested.

If tracking shows an order as delivered but it cannot be located, first check with household members, neighbors, the carrier, and the local post office. If a shipment appears lost in transit, contact us with the order number and tracking information. We will investigate and determine whether the shipment qualifies for replacement.

Applicable rights

This policy does not limit any consumer rights or remedies that cannot be excluded under applicable law.

Last updated: July 25, 2026

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